WWC review of this study

Customized Nudging to Improve FAFSA Completion and Income Verification

Page, Lindsay; Castleman, Benjamin L. (2016). Society for Research on Educational Effectiveness. Retrieved from: https://eric.ed.gov/?id=ED567212

  • Randomized Controlled Trial
     examining 
    66
     Schools
    , grade
    12

Reviewed: March 2024



Evidence Tier rating based solely on this study. This intervention may achieve a higher tier when combined with the full body of evidence.

Study sample characteristics were not reported.

Reviewed: September 2019

At least one finding shows promising evidence of effectiveness
At least one statistically significant positive finding
Meets WWC standards without reservations
Access and enrollment outcomes—Statistically significant positive effect found for the domain
Outcome
measure
Comparison Period Sample Intervention
mean
Comparison
mean
Significant? Improvement
    index
Evidence
tier

Four-year college enrollment

Nudging intervention vs. Business as usual

5 Months

Full sample;
17,731 students

32.00

26.00

Yes

 
 
7
 

Full time enrollment

Nudging intervention vs. Business as usual

5 Months

Full sample;
17,731 students

33.00

29.00

Yes

 
 
5
 

Enrolled in a two-year institution

Nudging intervention vs. Business as usual

5 Months

Full sample;
17,731 students

21.00

23.00

No

--
Show Supplemental Findings

College enrollment

Nudging intervention vs. Business as usual

5 Months

Full sample;
17,731 students

53.00

50.00

No

--
College Readiness outcomes—Indeterminate effect found for the domain
Outcome
measure
Comparison Period Sample Intervention
mean
Comparison
mean
Significant? Improvement
    index
Evidence
tier

FAFSA Completion

Nudging intervention vs. Business as usual

3 Months

Full sample;
66 schools

47.00

43.00

No

--

FAFSA submission

Nudging intervention vs. Business as usual

3 Months

Full sample;
66 schools

52.00

49.00

No

--


Evidence Tier rating based solely on this study. This intervention may achieve a higher tier when combined with the full body of evidence.

Characteristics of study sample as reported by study author.


  • Urban
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    Texas
  • Race
    Black
    19%
    Other or unknown
    7%
    White
    26%
  • Ethnicity
    Hispanic    
    58%

Setting

The study was conducted in eight public school districts and 66 schools located in Austin and Houston Texas.

Study sample

The student sample has the following demographic characteristics: 58 percent Hispanic, 19 percent Black, 26 percent White, 7 percent Other. Forty one percent of students are economically disadvantaged. At the school level, on average, 46 percent of the students enrolled in college in 2013.

Intervention Group

Students in the intervention group received weekly text messages related to FAFSA and college financial aid. Messages were customized based on students’ FAFSA application status (i.e., FAFSA not started, submitted not complete, complete, complete but selected for income verification). The messages reminded students of upcoming financial aid deadlines, indicated students’ FAFSA application progress, and encouraged students to communicate with their school counselors as needed. The implementation of the text messaging system was carried out by OneLogos, a communications system that could send text messages to students. Students received messages between January and April 2015.

Comparison Group

At the same time the intervention was delivered to high seniors in the treatment schools, high school seniors in control schools had access to the OneLogos platform and the texting capabilities therein. Compared to intervention schools, control schools used the platform less frequently, delivered messages to a smaller number of students, and focused less on FAFSA and college financial aid.

Support for implementation

The intervention used an existing contract with a data management and communications platform (OneLogos Education Solutions). OneLogos can push out personalized text messages to students, receive student responses for particular counselors, and can promote individualized, text-based communication between students and their counselors.

 

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