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Title:  1997 Customer Satisfaction Survey Report
Description: This report summarizes the results of a customer survey of current and potential customers of NCES, including education policymakers at the federal, state, and local levels, as well as academic researchers. They were asked about their level of satisfaction with NCES products and services, and about other sources from which they obtain education data. Respondents expressed high levels of satisfaction with the quality and usefulness of NCES publications, reports, and services. Accuracy of the data was top ranked in terms of importance to data users, an area in which NCES achieved high marks. Customer awareness of NCES and product use, however, did vary among customer groups.
Online Availability:
Cover Date: January 1999
Web Release: June 25, 1999
Print Release:
Publication #: NCES 1999451
General Ordering Information
Center/Program: NCES
Type of Product: Technical/Methodological Report
Questions: For questions about the content of this Technical/Methodological Report, please contact:
Grady Wilburn.