Report
Technical/Methodological Report
1999 Customer Satisfaction Survey Report: How Do We Measure Up?
NCES
Author(s):
Sameena Salvucci, Albert Parker, R. William Cash, Lori Thurgood
Publication date:
April 2001
Publication number:
NCES 2001601
Summary
The report shows the results of a survey of NCES' main customer groups at the federal, state, and local level, including policy makers, researchers and journalists. The report indicates their level of satisfaction with NCES' publications, data bases, and services.